In order to get the most value from our products, Monfox provides our customers unmatched customer support for all Monfox products. Our support offering includes our standard product support package as well as a variety of custom support services.

Monfox customers have access to the following features through the use of the Monfox Customer Web Portal:

• Access to the issue tracking database
  - Submit new defect reports and feature requests
  - Search database for existing issues
  - Track status of outstanding issues
  
  
• Access to the software download area
  - Access new updates
  - Access to older versions
  
  
• A customer file exchange area
  - Exchange files with Monfox Support
  - Private customer file area
  
  

The standard product support package includes:

• Technical support via:
  - email
  - phone
  - web portal
  
  
• Software updates
  - email notification of updates
  - covers all minor releases
  
  
• Custom patch releases as needed
  - rapid turnaround
  - for high priority fixes/enhancements
  
  
• Customer Web Portal Access
  - issue and feature tracking
  - software download area
  - customer file exchange area
  

In addition to the standard support package, Monfox also offers additional support services including:

• Customer Version Management
  - customer specific branch in version control
  - customer driven source updates
  - maintenance of customer branch
  - custom enhancements/modifications
  - customer specific releases
  
  
• Custom Development
  - for major enhancement requests
  - ongoing maintenance of custom code

If you are implementing an electronic bonding gateway, service bureau interface or other standardized communications gateway which requires certification testing with a 3rd party (eg. Neustar, SBC, Verizon, Qwest, Bellsouth), Monfox can provide support services to help you get through your testing as quickly and easily as possible. Some examples of where we can help are:

• ILEC EBTA & MLT gateway connectivity and certification testing
• NPAC LSMS and SOA connectivity and certification testing
• Vendor management interface certification

We can participate in the initial stages of your certification testing in order to help you diagnose security, configuration, connectivity and messaging related issues such that you can get into the functional and process oriented test cases as soon as possible.